Terms and Conditions for Man With Van Maryland
These Terms and Conditions set out the basis on which Man With Van Maryland provides removal, transport, lifting, loading, unloading, and related moving services to residential and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a reservation. For clarity, references to “we,” “us,” and “our” mean Man With Van Maryland, while “you” and “your” refer to the customer, hirer, or authorised representative.
These terms apply to all standard man and van removals, single-item moves, student moves, office relocations, collection and delivery services, and associated labour agreed at the time of booking. Any special requirements, such as heavy lifting, fragile item handling, waiting time, storage-related handling, or multi-stop journeys, must be agreed in advance and may affect price and service availability. If there is any inconsistency between a quotation and these terms, the written quotation will take priority only in relation to the specific item or condition stated.
We reserve the right to refuse or pause a job where it would be unsafe, unlawful, materially different from the booking details, or beyond the capabilities of the vehicle or crew assigned. Customers are responsible for ensuring that the information supplied during booking is accurate and complete. This includes addresses, access conditions, floor levels, item dimensions, parking restrictions, and any special handling instructions. The more accurate the booking details, the smoother the moving service will be.
Bookings may be made through accepted communication methods, including phone, email, or online enquiry forms where available. A booking is not confirmed until we have provided acceptance, the required deposit or payment has been received where applicable, and the service date, time, and scope have been agreed. Man With Van Maryland may issue a written quotation that remains valid for a limited period. Unless otherwise stated, quotations are based on the information you provide and assume normal access, average loading conditions, and standard time requirements.
We may ask for further details before confirming the booking, such as photographs of items, a list of furniture, or information about access routes. This helps us assign the appropriate vehicle, tools, and crew. If the actual work differs significantly from the details supplied, we may adjust the price, amend the service plan, or decline to proceed. Any arrival time provided is an estimate unless expressly confirmed as a fixed slot. Delays caused by traffic, weather, access problems, or previous jobs are not automatically a breach of contract.
Customers must ensure someone authorised is present, or otherwise available by phone, at the collection and delivery locations. Where keys, codes, permits, or building access arrangements are required, these must be provided in advance. Failure to provide access may result in waiting charges, additional mileage, return visits, or cancellation fees. If a booking involves multiple properties, the order of stops should be confirmed ahead of time. 
Any change requested on the day may be accepted at our discretion and may incur extra charges.
Payments are due in accordance with the quotation or invoice issued for the job. Unless agreed otherwise, full payment must be made on completion of the service, and any deposit paid in advance will be deducted from the total balance. We may require advance payment for certain bookings, including weekend work, long-distance moves, high-value items, or jobs requiring special arrangements. We accept payment methods notified at the time of booking, and all sums must be paid in cleared funds.
Prices may be calculated by hourly rate, fixed quote, or a combination of both. If the service takes longer than anticipated due to waiting, extra items, repeated access issues, or inaccurate information supplied by you, additional charges may apply. Mileage, congestion, tolls, parking fees, congestion-zone charges, and similar out-of-pocket costs may also be added where relevant and where not already included in the agreed quote. Any unpaid balance may be pursued as a debt, and we may recover reasonable costs of collection.
If you are paying by business invoice, any payment terms stated on the invoice must be observed strictly. We reserve the right to suspend future services where an account is overdue. Quotes are exclusive of VAT unless otherwise stated. If VAT is chargeable, it will be shown clearly on the invoice or estimate. Discounts or promotional rates, if offered, apply only to the specific booking and may be withdrawn if the booking details change materially.
You may cancel a booking by giving notice in writing or by any other method we accept. Cancellation terms depend on when notice is received and whether any costs have already been incurred. If you cancel well in advance, we may refund any deposit less reasonable administrative costs, if applicable. If you cancel close to the scheduled time, a cancellation fee may apply to cover lost time, allocated staff, vehicle scheduling, and preparation costs.
Where a booking is cancelled after the crew has been dispatched or arrived at the address, we may charge the full or partial booking fee, depending on the circumstances. If we arrive and are unable to complete the job because of access failure, inaccurate booking information, unsafe conditions, or a decision by you not to proceed, the service may be treated as a late cancellation. If we need to postpone or cancel because of vehicle breakdown, severe weather, staff illness, safety concerns, or events beyond our control, we will seek to rearrange the service or refund any sum paid for the undelivered portion.
If you wish to reschedule rather than cancel, we will try to accommodate a new date subject to availability. Rebooking may be treated as a new service if the original date is too close or if operational costs have already been committed. 
Any refund due will be made using the original payment method where reasonably possible, less any charges properly due under these terms. Refund processing times may vary depending on the payment method and banking systems.
Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in carrying out the service, but we are not responsible for loss or damage arising from matters outside our control, including pre-existing defects, fragile construction, poor packing, unsuitable access, or items not properly prepared for transport. Customers are responsible for packing, securing, and declaring contents unless we have expressly agreed in writing to pack or handle items on their behalf.
We are not liable for indirect or consequential losses, including loss of profits, missed appointments, emotional distress, or loss of opportunity. Our total liability for any claim connected with the service shall not exceed the total fees paid for the specific booking giving rise to the claim, except where the law does not allow this limitation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
You must notify us of any apparent damage, shortage, or service issue as soon as reasonably possible after completion of the job and, where practicable, before items are moved to a third-party location. Claims may be supported by photographs, item descriptions, proof of value, and evidence of the booking. We may inspect damaged goods or request their retention for assessment. Failure to notify us promptly may affect our ability to investigate, and therefore may affect the outcome of any claim.
We may move, carry, or load a wide range of domestic and office goods, but certain items are excluded unless explicitly agreed in advance. Prohibited or restricted items may include hazardous materials, flammable substances, illegal goods, perishables, live animals, cash, firearms, pressurised containers, and items whose transport would breach any law, regulation, or licence requirement. We may refuse any item that poses a risk to people, vehicles, property, or lawful operation.
Waste removal and disposal are subject to UK waste regulations. We do not operate as an unlicensed waste carrier unless stated, and any waste collection service will only be provided where lawful and within the scope of our authorisation. Customers must not request disposal of controlled waste, hazardous waste, electrical waste, or any materials requiring special permits unless this has been agreed beforehand and handled in accordance with legal requirements. You remain responsible for declaring the nature of waste accurately.
If we agree to remove unwanted items or rubbish as part of a move, ownership of those items transfers only when lawful and only to the extent that you have the right to dispose of them. We may ask you to confirm in writing that items are bona fide waste and not stolen, fly-tipped, or subject to third-party ownership. Any waste handled by us must be presented in a condition suitable for legal transport and disposal. Breach of waste rules may lead to refusal of collection, additional charges, or reporting to authorities where required.
Customers are responsible for ensuring that items are adequately packed, labelled, and ready for transport unless packing services have been expressly included. We do not accept liability for breakage caused by inadequate packing, overfilled boxes, unsecured drawers, loose fittings, or hidden defects in furniture or appliances. For items with sentimental, unusual, or exceptionally high value, it is your responsibility to notify us in advance and arrange separate insurance if needed.
Where our team assists with disassembly or reassembly, we will take reasonable care, but we cannot guarantee the structural integrity of pre-owned furniture, flat-pack items, or goods with missing components. If a customer asks us to move items through narrow access, down stairs, or around obstructions, they accept the risk of possible cosmetic wear or minor scuffs that may occur despite careful handling. We will not be liable for damage caused by instructions given by the customer where those instructions increase the risk of harm.
Parking, permits, building rules, lift restrictions, and timing limitations are your responsibility to arrange unless agreed otherwise. If parking charges, fines, or penalties arise because of information supplied by you being inaccurate or incomplete, you may be responsible for those costs. We may refuse to wait where doing so would breach local rules or cause unreasonable delay to other work. The customer must also ensure that walkways are clear and that pets, children, and bystanders are kept safely away from the working area.
We may subcontract part or all of the service to suitably qualified personnel where necessary to complete the work efficiently or to manage demand. Any subcontractor engaged by us must comply with appropriate safety standards and instructions. However, we remain responsible for the overall performance of the service, subject to the limitations set out in these terms. We may also change the vehicle, crew size, or route where this is reasonably required for operational reasons.
Each booking is made on the basis that you have the authority to instruct the move and to permit access to the relevant premises. By booking, you confirm that you either own the goods or have permission from the owner to arrange transport, lifting, and handling. You agree to indemnify us against losses, claims, or expenses arising from unlawful instructions, inaccurate declarations, or the movement of goods without proper authority.
We do not accept responsibility for items left unattended in or around the vehicle by you or any third party. It is your responsibility to check that all goods, keys, documents, and valuables are accounted for before and after the service. Any request for storage, redelivery, or repeat delivery must be agreed separately. If goods are left behind at the collection point, we may attempt recovery, but this will be subject to availability and further charges.
These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If a court or authority finds any part of these terms unenforceable, the remaining provisions will continue in full force and effect.
We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force on the date of your booking will apply to that booking unless a change is required by law or expressly agreed between the parties. Continued use of the service after changes are issued will indicate acceptance of the updated terms for future bookings.
For the avoidance of doubt, no variation to these terms will be valid unless agreed by us in writing. Any waiver of a breach on one occasion does not constitute a waiver of any later breach. Headings are included for convenience only and do not affect interpretation. These terms, together with the confirmed quotation and any written service notes, form the entire agreement between you and Man With Van Maryland for the relevant booking.