Privacy Policy

Man with Van Maryland Privacy Policy

This Privacy Policy explains how Man with Van Maryland collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Maryland customers in the service area, including individuals and businesses who request quotes, make bookings, or otherwise use our moving and transportation services.

Man with Van Maryland is committed to complying with applicable data protection laws, including the General Data Protection Regulation, where it applies to the processing of personal data of individuals located in the European Economic Area or United Kingdom.

Data Controller

For the purposes of data protection law, Man with Van Maryland is the data controller in respect of the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed when you engage with our services in the Man with Van Maryland service area.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man with Van Maryland or use our services:

Identification and contact details, such as your name, address, service address, and general location information sufficient for providing quotations and performing moves. Account and booking details, such as booking reference numbers, details of the services you request, dates and times of your moves, pick-up and drop-off locations, and related instructions you provide. Communication data, such as the content of enquiries, feedback, complaints, and any other communications you send to us. Payment and billing data, such as limited payment-related details required to process your payment, billing address, and transaction records. We do not store full card numbers if payments are processed through a secure third-party payment processor. Technical and usage data, which may include basic information about how you access our website or online forms, such as IP address and device information, to the extent this is necessary for security, fraud prevention, and service improvement. Marketing preferences, such as your choices about receiving service updates or promotional communications from us.

We collect personal data directly from you when you make an enquiry, request a quote, book a service, communicate with us, or provide feedback. We may also generate data about your use of our services, for example in the form of internal service records and invoices.

Lawful Bases for Processing

We rely on the following lawful bases under the GDPR, where applicable, to process your personal data:

Contract performance: We process your personal data where this is necessary to enter into a contract with you or to perform a contract, such as arranging and carrying out your move, managing your booking, and handling payments. Legal obligations: We process your personal data where it is required to comply with our legal obligations, such as tax, accounting, and record-keeping requirements, or responding to lawful requests from public authorities. Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights. These interests include improving our services, handling customer queries and complaints, preventing fraud or misuse of our services, and ensuring network and information security. Consent: In certain limited circumstances, we may rely on your consent, for example for specific forms of direct marketing communications, where this is required by applicable law. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services: This includes creating and managing bookings, planning routes, allocating vehicles and staff, carrying out moves, and taking payment. To communicate with you: We use your information to respond to enquiries, send booking confirmations, updates, and service-related messages, and handle customer service requests. To manage our business: We use data to maintain records, carry out internal administration, generate invoices, perform analysis and reporting, and improve our services and customer experience. To ensure security and prevent misuse: We may process data to protect our systems, vehicles, staff, and customers, and to detect or prevent fraud and other unlawful activities. To comply with legal requirements: We may process and retain your data to meet regulatory, tax, and accounting obligations, and to cooperate with competent authorities where we are legally required to do so. For marketing and promotions: Where permitted by law and, where necessary, based on your consent, we may use your contact details to inform you about relevant services, offers, or service updates. You may opt out of such communications at any time.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain core customer and booking records for a period that allows us to manage recurring services, deal with complaints or disputes, and meet our legal obligations. The specific retention period can vary depending on the type of data and the applicable legal requirements in our operating area. After the relevant retention period expires, we will either securely delete your personal data, anonymise it so that it can no longer be linked to you, or, where deletion is not possible, securely store it and isolate it from further processing until deletion is feasible.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate security measures.

Such processors may include providers of IT and hosting services who store data and maintain our systems, payment processors who handle card or electronic payments on our behalf, and professional service providers such as accountants or consultants where they need limited access to data for their services. Where required, we enter into written data processing agreements with these parties to ensure your data is protected.

We may also share personal data where required by law, with public authorities, regulators, law enforcement, or courts, where such disclosure is necessary to comply with a legal obligation or to protect our rights, property, or the safety of our staff or customers.

We do not sell your personal data to third parties.

International Data Transfers

If we transfer your personal data outside of your local jurisdiction, and in particular outside the European Economic Area or United Kingdom where the GDPR applies, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include using countries recognised as providing an adequate level of protection, or implementing standard contractual clauses or equivalent measures approved by relevant authorities.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, staff training, secure storage, and the use of reputable service providers for hosting and payment processing. While we take these steps to safeguard your data, no system can be guaranteed to be completely secure.

Your Data Protection Rights

Where the GDPR or similar laws apply, you have a number of rights in relation to your personal data. These may include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data. Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data. Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other legal basis to process it. Right to restriction: You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or assess an objection you have raised. Right to object: You may object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds which override your interests or we need the data for legal claims. You also have an absolute right to object to direct marketing. Right to data portability: Where the processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller. Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You may also have the right to lodge a complaint with a supervisory authority responsible for data protection in your place of residence or work, or in the place where you consider that a breach of data protection law has occurred.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. When we make significant changes, we will take appropriate steps to notify you, which may include updating the date of the policy and making the revised version available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.