Terms and Conditions
Man with Van Maryland Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Maryland provides removal, transport, and related services to private and business customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business making the booking or on whose behalf a booking is made.
We, Us, Our means Man with Van Maryland and any employees, drivers, porters, or subcontractors engaged to provide the services.
Services means any removal, relocation, collection, delivery, loading, unloading, packing, or associated services provided by us.
Goods means the items that are the subject of the services.
Service Area means the areas in which we routinely provide our man and van and removal services, including Maryland and surrounding districts, without limiting our right to accept work elsewhere by agreement.
2. Scope of Services
We provide man and van services, domestic and commercial removals, small-scale relocations, single-item and multi-item transport, and related handling within our service area and, by prior agreement, to other locations. The exact scope of the services for each job will be confirmed in your booking confirmation or written quotation.
We reserve the right to refuse to transport any item which we consider unsafe, illegal, excessively heavy, inadequately packaged, perishable, or otherwise unsuitable for carriage in a standard man and van removal vehicle.
3. Booking Process
3.1 Booking requests can be made by completing our booking form or by contacting us directly to provide details of the move. To obtain an accurate quotation, you must provide full and honest information about the nature and quantity of goods, access conditions at all addresses, parking restrictions, floor levels, the presence of lifts, and any special handling requirements.
3.2 A booking is not confirmed until we have accepted your request and provided you with confirmation of the date, time, service description, and applicable charges. We may issue this confirmation verbally or in writing.
3.3 We may require a deposit to secure your booking. The deposit amount and due date will be communicated at the time of booking. If a deposit is required and not paid by the specified date, we may cancel the provisional booking without further notice.
3.4 Any changes to your booking, including changes to addresses, dates, times, or the volume of goods, must be communicated to us as early as possible. Changes may lead to a variation in the quoted price and may be subject to our availability.
4. Quotations and Pricing
4.1 Unless stated otherwise, quotations are based on the information you provide, including the volume and nature of goods, distance between addresses, and the estimated time required. If this information proves to be inaccurate or incomplete, we reserve the right to adjust the price to reflect the actual work involved.
4.2 Quotations may be given as a fixed price for defined work, or on an hourly rate, with a minimum charge period. Where hourly rates apply, time is usually calculated from departure from our base until return to our base, unless otherwise specified.
4.3 Additional charges may apply for waiting time caused by delays outside our control, such as delayed access to the property, delays in receiving keys, traffic restrictions, or issues with parking. We will charge at our standard hourly or waiting rates for such additional time.
4.4 Our prices do not normally include tolls, congestion charges, parking charges, or any special access fees unless specifically stated. These costs, if incurred, may be added to the final invoice.
5. Payments
5.1 Unless agreed otherwise in writing, payment is due either in advance or on completion of the services on the same day. For private customers, we generally require payment in full before unloading at the final destination.
5.2 We accept payment by the methods notified to you at the time of booking. You are responsible for ensuring that you have the means to pay at the agreed time. Where payment is not made when due, we may refuse to unload the goods until payment is received or may retain the goods under a lien until the invoice and any associated costs are settled.
5.3 For business customers with an approved account, payment terms will be as stated on the invoice. If payment is not received within the agreed credit period, we may charge interest on overdue amounts at the statutory rate and suspend further services until all sums are paid.
5.4 You are responsible for any bank charges, card charges, or transfer fees imposed by your payment provider.
6. Cancellations and Amendments
6.1 You may cancel your booking by notifying us as soon as possible. Cancellations may be subject to fees depending on the notice period and whether we have reserved resources specifically for your move.
6.2 If you cancel more than 7 days before the agreed service date, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
6.3 If you cancel between 7 days and 48 hours before the service date, we may retain some or all of the deposit or charge a percentage of the quoted price to cover our loss of business and preparation costs.
6.4 If you cancel within 48 hours of the agreed start time or do not present yourself or provide access for the move, we may charge up to 100 percent of the quoted price as a cancellation or no-show fee.
6.5 If you wish to amend the date, time, or scope of the services, we will use reasonable efforts to accommodate the change, subject to availability. Where the change cannot be accommodated, it may be treated as a cancellation and rebooking, and the above cancellation terms may apply.
6.6 We reserve the right to cancel or postpone a booking due to circumstances beyond our control, such as extreme weather, vehicle breakdown, serious illness, or safety concerns. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, and we will have no further liability for consequential loss.
7. Customer Responsibilities
7.1 You must ensure that all goods are properly packed and ready for transport unless you have specifically requested packing services. Fragile or valuable items should be clearly marked and adequately protected.
7.2 You are responsible for arranging suitable parking at all collection and delivery locations, including any permits or permissions required. If safe and legal parking cannot be found, we may decline to proceed or may unload at the nearest safe location at your risk, and any resulting additional time or costs may be charged.
7.3 You must ensure that our staff have safe, clear access to all premises, including stairways, lifts, and corridors. You should protect floors, walls, and fixtures where necessary. We are not responsible for damage caused by moving items where access is restricted and you have asked us to proceed despite our advice.
7.4 You must be present, or have a responsible representative present, at all times during loading and unloading to direct our staff and to check that all intended items are moved and delivered. Our responsibility for identifying the correct items is limited to what you reasonably point out and confirm.
7.5 You must not ask our staff to move, transport, or dispose of any prohibited, illegal, flammable, explosive, toxic, or hazardous items. If such items are discovered, we may refuse to move them and may terminate the services without refund.
8. Excluded and Restricted Items
8.1 We do not accept responsibility for the loss of or damage to certain items unless we have agreed in writing to move them with full knowledge of their nature and value. These items include, but are not limited to, cash, jewellery, precious metals, watches, important documents, antiques, artworks, collections, and items of exceptional value.
8.2 Perishable goods, live animals, plants, and items requiring special environmental conditions are moved entirely at your risk, and we accept no liability for deterioration or loss.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods caused by our negligence will be limited to a reasonable sum, taking into account the standard of a typical man and van service, unless a higher limit has been agreed in writing.
9.2 We are not liable for loss or damage arising from your failure to pack goods properly, for pre-existing damage, for wear and tear, for deterioration due to the nature of the goods, or for loss of value following repair.
9.3 We will not be responsible for any indirect or consequential losses, including loss of profit, loss of opportunity, loss of enjoyment, or any expenses arising from delays, missed appointments, or temporary unavailability of goods.
9.4 We are not liable for delays or failure to provide services due to events beyond our reasonable control, including traffic conditions, accidents, road closures, severe weather, strikes, or acts of third parties.
9.5 Any claim for loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services, or of the date when you became aware of the issue. You must give us reasonable opportunity to inspect the alleged damage and to investigate the circumstances.
9.6 Where our liability is established, we may choose to repair the damaged item, replace it with a similar item, or pay a reasonable sum not exceeding the value of the item at the time of loss, subject to any applicable limitations.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable waste and environmental regulations. We are not a household waste collection authority and do not provide general rubbish clearance unless this has been specifically agreed as a separate service.
10.2 We will not remove or dispose of controlled, hazardous, clinical, or specialist waste. This includes, without limitation, chemicals, asbestos, gas cylinders, oils, fuels, paint, clinical waste, and any materials that are subject to specific disposal controls.
10.3 Where we agree to remove unwanted items or bulky waste as part of the service, these items must be clearly identified and separated from items that are to be moved to your new address. You are responsible for ensuring that you have the legal right to dispose of the items.
10.4 We may use licensed waste transfer or recycling facilities where appropriate. Any fees, levies, or charges associated with disposal, recycling, or tipping may be added to your invoice.
10.5 If we discover prohibited or hazardous waste among the goods, we may refuse to transport it and may return it to you or arrange for specialist removal at your cost. You will indemnify us against any claims, penalties, or costs arising from your failure to comply with waste and environmental regulations.
11. Damage to Property
11.1 We will take reasonable care to avoid damage to buildings, fixtures, and fittings while carrying out the services. However, you should take steps to protect flooring, railings, doors, and other vulnerable areas, particularly in confined spaces or where large or heavy items are to be moved.
11.2 We are not liable for cosmetic damage to walls, floors, doors, or fixtures where access is particularly tight, unless such damage is caused by clear negligence and you have allowed us to proceed after being advised of the risk.
11.3 Any damage to property must be reported to us as soon as possible and, in any case, within 48 hours of completion of the services to allow us to inspect and consider an appropriate resolution.
12. Delays, Waiting Time, and Access Issues
12.1 You are responsible for ensuring that we can start work at the agreed time and that we have timely access to all relevant properties. If we are delayed due to your actions or inactions, including lack of keys, incomplete packing, or absence of a responsible person, waiting time may be charged at our standard hourly rates.
12.2 We do not guarantee exact arrival or completion times, as travel conditions and previous jobs may vary. We will make reasonable efforts to arrive and complete within the agreed window but will not be liable for delays beyond our control.
12.3 If access to the property is not possible or is significantly hindered for reasons beyond our control, we may terminate the service or agree alternative arrangements. Any additional time or costs will be your responsibility.
13. Subcontracting
13.1 We may, at our discretion, subcontract all or part of the services to suitably qualified third parties. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the services.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the driver or team leader at the time, where possible, so that we have an opportunity to address the problem immediately.
14.2 If the issue cannot be resolved on the day, you should submit a written complaint setting out the details of the problem, your booking reference, and any supporting information. We will review the complaint and respond within a reasonable timeframe.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking.
16.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the services and supersede any prior understandings or agreements, whether written or oral.
